Watches

Q1. Are all the watches genuine?

Yes, all watches are 100% authentic, brand new with serial numbers

Q2. Are all the watches covered by warranty?

Yes, all watches come with full manufacturers warranty (1-5 years dependant on manufacturer)

Q3. Do all the watches come complete with presentation boxes & instructions?

Yes, all watches are delivered in the original box complete with instructions & warranty. Just like buying from the high street.

Q4. Why are the prices so low?

We can offer you huge savings as are overheads are low due to selling online & our markup costs are significantly low.

Ordering

Q1. Is ordering online safe?

Yes, we use Paypal a secure provider of online payments, this site has also been issued a QuickSSL certificate to enable server security..

Q2. What protection do I have?

You have the protection of the warranty supplied with your watch and we also offer a full returns policy (please see terms & conditions page)

Shipping/Delivery 

Q1. How long does it take to receive my order?

UK deliverys approx 2/3 days|Europe approx 5 days|USA approx 10 days

Q2. Does the order require signing for?

Yes UK deliverys are recorded and need signing for, same as Europe & USA these will be delivered by courier and require a signature.

Q3. Do you deliver to an alternative address?

Yes, you can have your watch delivered to another address.

Q4. Can you ship internationally?

Yes, delivery to Europe & USA

Q5. What about import customs charge?

Please note that Tickwatchtock accept no responsibility for any import or sales tax that local customs may charge on your purchase. You are advised to get details on what your local rules are before you purchase a watch from us.

After Sales

Q1. If I decide I don't like the watch what is your policy?

That's fine please return watch in original packaging within 7 working days (item should be in same good condition as it was delivered). You will be liable for return delivery costs, and a full refund less original delivery charge and a small restocking fee of either £5.00 or £10.00 depending on the value of the product will be made within 30 days.

Q2. What can I do if the watch doesn't fit me?

We suggest taking it to a local jeweller, for a small fee they can adjust it for you.

Q3. What happens if my watch stops or breaks?

All watches are supplied with a full warranty, please read the instructions on the leaflet.